Why more residents' associations are going digital: payments, notices and complaints in one app

The survey was run by the fictional Association of Residents' Bodies. Respondents named dues tracking and complaint tracking as top needs.

Half the associations surveyed had changed their treasurer in the last two years and lost data in the handover. Apps with an audit trail made that easier.

Privacy matters too: members said they wanted control over who sees their flat number and phone.

This is a demo story: every name, place, organisation and figure in it is fictional.